All of the store items sold on yarnbow.com are present in our stock in Austin, TX and will ship out within 24 hours from the time you placed an order with regard to Sunday the day off.
At this time we are offering flat shipping/handling rate that depends on country of destination only. You can see the rate before checking out.
We use US Postal Service for shipping all orders. For domestic transactions, packages under 0.7 pound are shipped by USPS First Class mail and all others by USPS Priority mail. Priority mail usually takes 2-3 days for delivery, First Class - 2 to 6 working days. For international shipping we use USPS Global Priority mail.
We respect your right of returning merchandise. We will never ask you any questions. Please review following rules of our Return Policy.
You can return yarn within 30 day from the shipment day of your order in resalable condition.
To return yarn you must contact us and receive RMA (Return Merchandise Authorization) number. No returns without RMA will be accepted.
After receiving your return we will refund the card you used to place an order for the price of returned yarn. Refund will be issued within up to 3 business days from the day we receive your return. Unless the return is because of our mistake, we will not refund shipping cost. Please note that if you received your order with Free shipping, we will charge the actual shipping cost (the amount we paid for the shipping) in case of return.
We reserve the right of not accepting the return of item that does not meet our resalable conditions requirements.